Return & Exchange Policy

At Jhatang, customer satisfaction is important to us. We carefully inspect every product before dispatch.

Returns

We offer returns within 5 days of delivery only under the following conditions:

• Wrong product received

• Damaged product received

To initiate a return, please contact our support team within 5 days of receiving your order and provide clear photos of the issue.

Exchanges

We offer exchanges if:

• The product is unused

• The product is unwashed

• All original tags and packaging are intact

Exchange requests must be submitted within 5 days of delivery.

Refunds

Once the returned product is received at our warehouse, our team will inspect it.

If the product passes quality inspection and meets the return criteria:

• Refunds will be approved and processed.

• Refunds may take 5–7 business days to reflect in your original payment method, depending on your bank or payment provider.

Non-Returnable Items

Returns or refunds will not be accepted for:

• Size issues after use

• Products showing signs of wear

• Washed products

• Products without original tags

• Requests made after the return window

Jhatang reserves the right to reject return or exchange requests that do not meet the above conditions.